SHIPPING / RETURN POLICY
Thank You for ordering with The Luxury Hair Dealer!
WE ASK YOU KEEP YOUR BILLING ADDRESS AND SHIPPING ADDRESS THE SAME. MAKE SURE YOU'RE ENTERING IN THE CORRECT BILLING ADDRESS THAT'S ASSOCIATED WITH YOUR BANK CARD. IF YOU DON'T ENTER THE CORRECT BILLING ADDRESS YOUR CARD WON'T PROCESS THE PAYMENT. IF YOU SEE A PENDING TRANSACTION ON YOUR CARD AFTER BEING DECLINED IT WILL FALL OFF AND IT'S ONLY SHOWING YOU ATTEMPTED TO MAKE THE TRANSACTION.
1. How long is processing, shipping, and handling?
Processing takes 2-3 Business days for your order to be shipped out. Processing occurs Monday-Friday. (If you ordered on Friday your order will be processed on the next business day which is Monday.) Express Shipping Orders are 2 to 3 Business Days.
Domestic Express Shipping is 2-3 Business days depending on your location.
Domestic Regular Flat Rate Shipping is 5-7 Business days depending on your location.
International Shipping is 7-10 Business days depending on your location.
Packages are shipped USPS, FedEx, UPS, & DHL.
DISCLAIMER: During peak seasons all orders ship within 7-14 business days after processing (not including holidays or weekends) we have a mandatory processing period of 72 hours. This protects us against fraudulent transactions. After your order has been processed your items will be shipped to you immediately. Standard shipping takes about 4-5 business days. Express shipping takes about 2-3 business days.
2. When will my tracking number start to update?
After receiving a tracking email, Shipping Activity will become available after 24hrs. Please Track Your Package at www.USPS.com. Your Tracking Number will come to your email from PayPal. Please check your spam folder if you don’t see it inside your inbox. If you haven’t received a tracking number after 3 days from placing your orders please contact us!
3. Can I make changes to my order?
To insure a quick delivery all orders are processed daily, So orders cannot to be altered or changed once your payment is complete.
4. May I return my order?
Yes, we are pleased to offer a return policy on unopened hair extensions within TWO (2) DAYS of you receiving your order. We find that we have very low return rates and we are proud of the high quality hair extensions that we offer. However, we understand that there may be a case in which you need to return or exchange your order and we are more than happy to accommodate returns and exchanges on hair extensions that have not been opened, worn or tampered with!
we are not responsible for any stylist trying to custom color or dye your virgin hair outside of "The Luxury Hair Dealer", because we understand that everyone is not a colorist or a specialist at coloring hair extensions that's why we take care of the hassel for you with our custom coloring services.
You must contact us first before refunding your package at firstname.lastname@example.org All Luxury Hair Dealer Hair Extensions must be shipped back unopened in it's original packaging and the packaging must not be defected in any way or a return will not be issued. Human hair extensions are considered a hygienic product. Therefore, we do not offer returns or exchanges if the Luxury Hair Dealer hair seal on the bundle has been broken!
PLEASE NOTE: IF YOU MISS THE TWO DAY RETURN DEADLINE ALL POSTAGE COSTS FOR RETURNS MUST BE COVERED BY THE CUSTOMER.
5. When will I receive my refund?
A full refund, excluding the original shipping cost, will be issued to your original payment method after we have received, inspected and confirmed that the returned hair extensions were not opened and the Luxury Hair Dealer security seal was not broken. Refunds are normally returned back to your bank Card within 2-3 Days.